Refund Policy

Overview

At Vital Paws, we prioritize the satisfaction of our customers and the well-being of their pets. If you're not entirely satisfied with your purchase, we're here to assist.​

Returns

• Eligibility: Products can be returned within 30 days of receipt. To qualify, items must be unused, in their original packaging, and in the same condition as received.​

• Process: To initiate a return, contact our customer support at support@vitalpaws.com with your order number and reason for return. We'll provide instructions on how and where to send your return.​

Refunds

• Inspection: Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.​

• Approval: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.​

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at support@vitalpaws.com.​

Shipping Returns

• Responsibility: Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable.​

• Shipping Address: [Provide the return shipping address here]​​

Late or Missing Refunds

• Processing Time: If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted.​

• Further Assistance: If you've done all of this and still have not received your refund, please contact us at support@vitalpaws.com.​

Need Help?

Contact us at support@vitalpaws.com for questions related to refunds and returns.